Last Updated: July 15, 2025

1. Introduction

Welcome to Grievon (operated by Grievous LLC, referred to as “Grievon,” “we,” “us,” or “our”). We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at grievon.com, make purchases from our store, or interact with us online.

By accessing or using our service, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the site.

2. Information We Collect

We collect various types of information from and about you to provide and improve our services, and to process your orders for drills and other related products.

  • Personal Identification Information:
    • Contact Data: Name, email address, phone number, and mailing address.
    • Order Data: Details about products purchased (e.g., drills), transaction history.
    • Account Data: Username and password if you create an account on our site.
    • Correspondence: Information you provide when contacting us via email (contact@grievon.com) or through our contact forms.
  • Financial Data:
    • We collect information necessary to process your payments, such as credit/debit card details. However, we do not directly store your full payment card details on our servers. All payment transactions are processed securely by our trusted third-party payment gateways (e.g., PayPal, Stripe, etc.), which are compliant with Payment Card Industry Data Security Standard (PCI DSS).
  • Usage Data (Automatically Collected):
    • Log Data: Your Internet Protocol (IP) address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
    • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data that are sent to your browser from a website and stored on your device.
      • Examples of Cookies We Use:
        • Session Cookies: To operate our Service.
        • Preference Cookies: To remember your preferences and various settings.
        • Security Cookies: For security purposes.
        • Analytics Cookies: To understand how our website is used and to improve your experience (e.g., Google Analytics).

3. How We Use Your Information

We use the collected information for various purposes, including:

  • To process and fulfill your orders for drills and other products.
  • To manage your account and provide customer support.
  • To send you order confirmations, shipping notifications, and transactional emails.
  • To improve and personalize your shopping experience on Grievon.com.
  • To analyze website usage and trends to enhance our website’s functionality and offerings.
  • To send you marketing and promotional communications (if you have opted in to receive them).
  • To detect, prevent, and address technical issues.
  • To comply with legal obligations.

4. How We Share Your Information

We may share your personal information with third parties in the following situations:

  • Service Providers: We may share your data with trusted third-party companies and individuals who perform services on our behalf to facilitate our Service, provide the Service on our behalf, perform Service-related services, or assist us in analyzing how our Service is used. These include:
    • Payment Processors: To process your transactions securely.
    • Shipping Carriers: To deliver your orders (e.g., UPS, FedEx, USPS).
    • Marketing/Analytics Providers: Such as Google Analytics, Google Ads, and email marketing platforms, to help us understand our audience and reach new customers (your data is typically anonymized or aggregated for these purposes where possible).
  • Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
    • Comply with a legal obligation.
    • Protect and defend the rights or property of Grievous LLC.
    • Prevent or investigate possible wrongdoing in connection with the Service.
    • Protect the personal safety of users of the Service or the public.
    • Protect against legal liability.
  • Business Transfers: If Grievous LLC is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

5. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, including to meet any legal, accounting, or reporting requirements. For example, we retain order information for [e.g., 7 years – align with tax/accounting needs] for tax and audit purposes. We also retain personal data associated with customer accounts for [e.g., 12 months] after inactivity, unless you request deletion earlier.

6. Your Data Protection Rights

Depending on your state of residence, you may have certain rights regarding your personal data. These may include the right to:

  • Access: Request copies of your personal data we hold.
  • Correction: Request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
  • Deletion: Request that we erase your personal data, under certain conditions.
  • Object to Processing: Object to our processing of your personal data, under certain conditions.
  • Data Portability: Request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

To exercise any of these rights, please contact us using the details provided in the “Contact Us” section below.

7. Security of Your Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement various security measures, including SSL encryption for data in transit and secure payment gateways, to help protect your information.

8. Third-Party Links

Our Service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children’s Privacy

Our Service does not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, the practices of Grievon, or your dealings with our website, please contact us:

  • By email: contact@grievon.com
  • By phone: +1 (448) 500-6845
  • By mail: 4168 Heirloom Ln, Tracy, CA 95377 United States