At Grievon, we strive to provide our customers with high-quality products and a seamless shopping experience. This Store Policy outlines the terms and conditions that govern purchases, shipping, returns, and other interactions with our store. Please read this policy carefully before placing an order.

Ordering

  • Product Availability: All products are subject to availability. If an item is out of stock, we will notify you promptly and offer alternatives or a refund.
  • Order Confirmation: Once your order is placed, you will receive an email confirmation with your order details. Please review this confirmation to ensure all information is correct.
  • Payment: We accept major credit/debit cards and other secure payment methods. All transactions are processed through encrypted systems to ensure your security.

Shipping

  • Shipping Areas: We ship orders within the United States. International shipping options may be available upon request.
  • Delivery Time: Estimated delivery times will be provided during checkout. Delays may occur due to unforeseen circumstances, such as weather or courier issues.
  • Shipping Costs: Shipping fees are calculated based on the weight, size, and destination of your order.
  • Tracking: Once your order is shipped, you will receive a tracking number to monitor your package.

Returns and Refunds

  • Return Eligibility: Items must be returned within 30 days of receipt in their original condition, unused, and with all packaging intact.
  • Non-Returnable Items: Custom or personalized products, final sale items, and used fitness equipment are not eligible for return.
  • Return Process: To initiate a return, contact us at contact@grievon.com with your order number and reason for return. We will provide you with further instructions.
  • Refunds: Refunds will be processed within 7-10 business days of receiving the returned item. Shipping fees are non-refundable.
  • Exchanges: We offer exchanges for defective or damaged items. Please contact us immediately upon receiving the item.

Warranty

Our products are covered by a limited warranty against manufacturing defects. Warranty periods and terms vary by product. Please retain your proof of purchase to claim warranty service.

Customer Responsibilities

  • Ensure that the delivery address provided is accurate and accessible.
  • Inspect items upon delivery and report any damages or discrepancies within 48 hours.
  • Use products in accordance with their intended purpose and care instructions.

Disputes

If you encounter any issues, we encourage you to contact our customer service team. We are committed to resolving disputes in a fair and timely manner.

Changes to the Store Policy

We reserve the right to update this Store Policy at any time. Any changes will be posted on this page with an updated effective date.

Contact Information

If you have any questions or concerns about our Store Policy, please contact us:

Address: 7807 E Hubbell St, Scottsdale, AZ 85257, United States
Phone Number: +1 (501) 679-5358
Email: contact@grievon.com

By placing an order with Grievon, you agree to the terms outlined in this Store Policy. Thank you for choosing Grievon for your fitness needs.