Last Updated: May 22, 2025

At Grievon, our commitment to you doesn't end when your order ships. We believe in providing comprehensive support to ensure your complete satisfaction with your gym equipment purchase. Our after-sale services are designed to assist you with any questions, concerns, or support needs once your product has arrived.

1. Dedicated Customer Support

Our knowledgeable customer service team is here to help you. Whether you have questions about product setup, maintenance, an existing order, or need assistance with a warranty claim, we're ready to assist.

  • How to Reach Us:
    • Email: contact@grievon.com (Our preferred method for detailed inquiries; we aim to respond within 24-48 business hours.)
    • Phone: +1 (501) 679-5358 (Available during standard business hours for immediate assistance.)

Please have your order number ready when contacting us, as this helps us assist you more efficiently.

2. Product Warranty Information

Many of the high-quality gym equipment products we sell are covered by a manufacturer's warranty. This warranty typically covers defects in materials and workmanship for a specified period.

  • Accessing Warranty Information: Specific warranty details, including coverage duration and what is covered, can usually be found:
    • On the individual product page on our website.
    • In the product manual or documentation included with your item.
    • On the manufacturer's official website.
  • Warranty Claims: If you believe your product is experiencing an issue covered by its manufacturer's warranty, please contact us. We will guide you through the necessary steps to initiate a warranty claim with the manufacturer, helping you navigate the process.

3. Troubleshooting & Product Resources

We understand that setting up and maintaining gym equipment can sometimes pose questions.

  • Product Manuals: Always refer to the user manual provided with your product for detailed setup instructions, safety guidelines, and troubleshooting tips specific to your model.
  • Online Resources: For common questions or minor issues, check the FAQ section on our website (if available) or search the manufacturer's support pages online.
  • Expert Advice: If you're encountering persistent issues that aren't resolved by the manual or online resources, our customer service team can provide initial troubleshooting assistance or direct you to further support from the manufacturer.

4. Returns & Refunds Assistance

Should you need to return a product or request a refund, our dedicated team will ensure a clear and straightforward process.

  • Our Policy: For full details on eligibility, timelines, and how to initiate a return, please refer to our comprehensive Return & Refund Policy.
  • Support: Our customer service team is available to guide you through the return process, provide return authorization, and answer any questions you may have regarding your refund status.

5. Your Feedback Matters

Your experience with Grievon and our products is incredibly important to us. We encourage you to share your feedback, whether it's about a product, our service, or your overall shopping experience. Your insights help us to continuously improve and better serve all our customers.

We look forward to serving you and ensuring you get the most out of your Grievon purchase.

Grievon

Address: 7807 E Hubbell St, Scottsdale, AZ 85257, United States

Phone: +1 (501) 679-5358

Email: contact@grievon.com