At Grievon, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, our return and refund policy is designed to ensure a hassle-free process. Please review the terms below to understand your options.

Returns

Return Period: Items can be returned within 30 days of delivery.

Condition of Items: Returned items must be in their original condition, unused, and in the original packaging with all tags and accessories.

Non-Returnable Items:

    • Custom or personalized products
    • Final sale or clearance items
    • Used fitness equipment
    • Items not in their original condition or missing parts not due to our error

Return Shipping Costs: Return shipping is the responsibility of the customer, except in cases where the item is defective, damaged, or incorrect.

How to Initiate a Return

Contact Us: Email us at contact@grievon.com with your order number, reason for return, and photos if applicable.

Approval: Our team will review your request and provide return instructions, including the return address.

Shipping the Item: Pack the item securely and ship it to the provided address. We recommend using a trackable shipping service.

Inspection: Once we receive the returned item, we will inspect it and notify you of the approval or rejection of your return.

Refunds

Processing Time: Approved refunds will be processed within 7-10 business days.

Original Payment Method: Refunds will be issued to the original form of payment. Shipping fees are non-refundable.

Partial Refunds: Partial refunds may be granted if:

    • The item shows signs of use
    • The item is returned beyond the return period
    • Any item is missing parts not due to our error

Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us within 48 hours of delivery.

Exchanges are subject to availability.

Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at contact@grievon.com with photos and a description of the issue.

We will arrange for a replacement or issue a full refund, including shipping costs.

Late or Missing Refunds

If you haven’t received a refund yet, please check your bank account again.

Contact your credit card company or bank, as processing times may vary.

If you have done this and still have not received your refund, please contact us.

Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Changes will be reflected on this page with an updated effective date.

Contact Information

For any questions about returns or refunds, please contact us:

Address: 7807 E Hubbell St, Scottsdale, AZ 85257, United States
Phone Number: +1 (501) 679-5358
Email: contact@grievon.com

By purchasing from Grievon, you agree to the terms outlined in this Return and Refund Policy. Thank you for shopping with us.