Last Updated: May 22, 2025

At Grievon, we're dedicated to getting your new gym equipment to you as quickly and efficiently as possible. This Shipping Policy outlines everything you need to know about how we process and ship your orders.

Order Processing

Once you place an order with Grievon, here's what happens:

  • Processing Time: All orders are typically processed and prepared for shipment within 1-2 business days (Monday-Friday, excluding major holidays). This time allows us to verify your order, conduct quality checks, and securely package your items.
  • Order Confirmation: After placing your order, you'll receive an email confirmation. Once your order has been processed and is ready to ship, you'll receive a second email with your tracking information.

Shipping Locations & Delivery

  • Shipping Region: We currently ship exclusively within the United States.
  • Delivery Time: Once your order has been processed and shipped, you can expect delivery within 5-10 business days. Please note that this is an estimated delivery window. While we strive to meet these times, actual delivery dates may vary due to factors outside our control, such as carrier delays, customs processing, or severe weather conditions.
  • Shipping Costs: Free Shipping to All Over USA

Tracking Your Order

  • Tracking Number: As soon as your order ships, we'll send you a shipping confirmation email that includes your unique tracking number.
  • Tracking Portal: You can use this tracking number on the carrier's website to monitor the progress of your delivery.

Important Shipping Notes

  • Residential vs. Commercial Delivery: Please ensure your shipping address is accurate and complete, including any apartment or unit numbers, to prevent delivery issues.
  • Signature Upon Delivery: For larger or higher-value items, a signature may be required upon delivery. If you're not available, the carrier may leave a notice with instructions on how to arrange redelivery or pickup.
  • Damaged or Lost Packages:
    • Damaged: If your order arrives damaged, please take photos of the packaging and the damaged item(s) immediately. Contact our customer service team at contact@grievon.com within 48 hours of delivery so we can assist you with a replacement or refund.
    • Lost: If your tracking information shows your package was delivered but you haven't received it, please check your property, with neighbors, and contact the shipping carrier directly. If you still can't locate it, reach out to us at contact@grievon.com, and we'll help investigate.

Questions?

If you have any questions about our shipping policy or need assistance with your order, please don't hesitate to contact us:

Address: 7807 E Hubbell St, Scottsdale, AZ 85257, United States

Phone: +1 (501) 679-5358

Email: contact@grievon.com